Privacy policy

Last updated: September 10, 2026

Who we are and what this policy covers

Pomavelle is operated by the limited liability company identified in the Company and contact section below. This policy explains how we handle personal information when you visit pomavelle.com, place an order, or contact us. It also describes the choices and rights that may apply to your information.

Information you provide

We collect the information you provide to complete a purchase or request support, such as your name, email address, phone number if supplied, billing and delivery addresses, order details, and the content of messages or attachments you send us. Please do not include full payment card numbers or sensitive medical information in a support message.

Payment, device and usage information

Payments are handled by payment providers. We receive information needed to confirm, manage and support payment transactions; we do not store complete payment card numbers. Shopify and other services used by the store may collect device and browsing information, including IP address, browser type, pages visited, cart activity, and cookie or similar identifiers.

Where information comes from

Information comes directly from you, from your use of the website, and from service providers involved in operating the store, processing payments, preventing fraud, or arranging delivery. For example, a delivery provider may supply tracking or delivery information about your order.

How we use information

We use personal information to operate the store, process and support orders, arrange delivery, communicate about purchases, respond to requests, prevent fraud, maintain security, improve the shopping experience, and comply with legal obligations. If you choose to receive marketing, information may also be used to send those communications in accordance with your choices and applicable law.

When information is shared

We share information as needed with providers that support the store, including Shopify, payment processors, delivery providers, and providers of technical or customer-support services. Information may also be disclosed to comply with law or valid legal requests, protect rights and safety, or in connection with a lawful business transfer. We do not publish your order or support details as public website content.

Shopify’s role

Our store is hosted on Shopify. Shopify processes information to provide commerce services and may also process information for its own purposes as described in its privacy notices. Read Shopify’s Consumer Privacy Policy for information about Shopify’s practices and available rights.

Cookies and privacy choices

Cookies and similar technologies help operate the store, remember a cart, support security, and understand website use. You can adjust browser cookie settings and use privacy controls displayed on the store. Blocking some cookies can affect store functions. If analytics or advertising services are used, their use is subject to applicable consent and privacy-choice requirements. Where applicable law grants a right to opt out of sale, sharing or targeted advertising, you can submit that request through our contact page or use any applicable store privacy control.

Your privacy rights

Depending on where you live and the law that applies, you may have rights to access, obtain a copy of, correct or delete personal information, withdraw consent, opt out of certain processing, or appeal a decision on a privacy request. Contact us using the details below. We may need to verify your identity or an authorized representative’s authority before responding. We will handle requests as required by applicable law and will not unlawfully discriminate against you for exercising a privacy right.

Marketing and order communications

You can unsubscribe from promotional emails through their unsubscribe link or by contacting us. This does not stop messages needed to administer an order, respond to a request, or meet a legal obligation.

Retention, security and processing locations

We retain information for as long as reasonably needed for the purposes described here, including order support, recordkeeping, dispute handling and legal obligations. Retention depends on the type of information and the reason it is held. We use reasonable safeguards, but no method of transmission or storage is completely secure. Shopify and service providers may process information in jurisdictions other than where you live, subject to applicable legal requirements.

Children and other websites

The store is not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information so we can review it. This policy does not govern independent third-party websites linked from the store.

Updates and questions

We may update this policy to reflect changes in the store, our practices, or legal requirements. The date above identifies this version. Contact us with questions or privacy requests using the details below.

Company and contact

Pomavelle is operated by [LLC LEGAL NAME].

[STREET ADDRESS]
[CITY], [STATE] [ZIP CODE]
United States

Email: [CUSTOMER SUPPORT EMAIL]
Contact our team

This is the business correspondence address. For a return, contact us first to obtain the approved return warehouse address.