Returns & cancellations
Last updated: September 10, 2026
Requesting a return
Request a return within 30 days of delivery. The item must be returned in its original packaging. Contact our team with your order number to begin the return process.
How to return an item
- Contact our team through the contact page and include your order number.
- Obtain the approved return warehouse address before sending the item.
- Return the item in its original packaging and keep the return tracking details.
Return shipping and address
Customers pay return shipping. The business correspondence address below is not an approved return address. Do not send a return to an address you have not received from our team.
When refunds are issued
We issue the refund after return tracking confirms that your item has been delivered to the approved warehouse. Keep your return tracking details until the process is complete. Contact us with the return tracking information if you need help with a return already sent.
Cancelling an order
An order can be cancelled only before it has been fulfilled or shipped. Contact us as soon as you want to cancel so we can check its status. If the order has already been fulfilled or shipped, follow the return process above. These conditions do not limit rights you have under applicable law.
Help with your order
Contact our team if you need help with your delivery, packaging, return address or return tracking. Include your order number and a description of the issue so we can review the request.
Company and contact
Pomavelle is operated by [LLC LEGAL NAME].
[STREET ADDRESS]
[CITY], [STATE] [ZIP CODE]
United States
Email: [CUSTOMER SUPPORT EMAIL]
Contact our team
This is the business correspondence address. For a return, contact us first to obtain the approved return warehouse address.